Refund policy

All sales are final. No returns, refunds, nor exchanges are allowed unless stated otherwise by ROYCE' Confect USA.

ROYCE' Confect USA does its best to ensure that your order arrives in excellent condition. Our products are shipped in an insulated cooler with dry ice.

Upon arrival, kindly open the package immediately and please keep the confections in refrigeration storage for 24 hours. It is important to note, however, that our Nama Chocolates must be constantly kept in refrigeration storage regardless afterwards.

You may send an email to orders@roycechocolate.com for any issues about your order within 7 days of receiving it. Please be advised that ROYCE' Confect USA may require you to submit via email supporting documentation such as a written detailed report and photo/s.

ROYCE' Confect USA is not responsible for deliveries of packages that are lost or misdelivered and/or orders returned to us due to invalid/incorrect addresses and/or non-compliance to our Shipping & Delivery Guidelines.