Privacy policy

 

Last Updated: January 27, 2026

 

SECTION 1 - INFORMATION WE COLLECT

When you visit or make a purchase from our website, we may collect the following categories of personal information:

  • Identifiers: name, email address, phone number, shipping and billing address
  • Commercial information: products purchased, order history, transaction details
  • Internet and device information: IP address, browser type, device identifiers, pages viewed, interactions with the website
  • Customer communications: inquiries, emails, and customer service interactions

SECTION 2 - HOW WE USE PERSONAL INFORMATION

We use personal information to:

  • Process and fulfill orders
  • Provide customer service and respond to inquiries
  • Communicate with customers regarding orders and updates
  • Maintain website functionality and security
  • Improve website performance and user experience
  • Conduct marketing activities only where permitted by law and where consent is provided

SECTION 3 - COOKIES, TRACKING TECHNOLOGIES, & CONSENT (GLOBAL STANDARD)

We use cookies and similar technologies to operate our website and, where permitted by law, to analyze website traffic and support marketing activities.

Consent-Based Tracking:

Non-essential cookies, analytics tools, pixels, and tracking technologies are disabled unless and until users provide affirmative consent through our consent banner.

Strictly necessary cookies required for core website functionality (such as checkout and security) are always enabled and cannot be disabled.

Users may accept, reject, or customize cookie preferences and may withdraw consent at any time via the cookie settings link on our website.

SECTION 4 - CONSENT MANAGEMENT PLATFORM

We use a consent management platform, Pandectes, to manage cookie preferences and tracking permissions. This platform:

  • Prevents non-essential tracking technologies from loading prior to consent
  • Allows users to manage consent preferences by category
  • Records and stores consent choices
  • Enables users to withdraw or modify consent at any time

SECTION 5 - THIRD-PARTY ANALYTICS & ADVERTISING

With user consent, we may allow third-party service providers to use cookies or similar technologies to:

  • Measure website usage and performance
  • Analyze traffic patterns
  • Support marketing and advertising efforts

These third parties may collect information about interactions with our website only after consent has been provided.

We do not permit third-party tracking technologies to operate without consent.

SECTION 6 - SHARING OF PERSONAL INFORMATION

We may share personal information with trusted service providers that assist us in operating our business, including:

  • E-commerce and website hosting providers
  • Payment processors
  • Shipping and fulfillment partners
  • IT and security service providers

These providers may use personal information only as necessary to perform services on our behalf and are contractually restricted from using it for other purposes.

We do not sell personal information.

SECTION 7 - INTERNATIONAL DATA TRANSFERS

Personal information may be transferred to and processed in countries other than your country of residence. Where required by law, we implement appropriate safeguards to protect personal information, including contractual protections and security measures.

SECTION 8 - DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

SECTION 9 - DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

SECTION 10 - CHILDREN'S PRIVACY

Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children.

SECTION 11 - CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

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CALIFORNIA PRIVACY NOTICE (CCPA / CPRA)

Sections 12, 13, 14, and 15 apply only to California residents.

SECTION 12 - CALIFORNIA NOTICE AT COLLECTION

At or before the point of collection, California residents are informed of:

  • The categories of personal information collected
  • The purposes for which the information is used
  • Whether the information is sold or shared

This information is described in this Privacy Policy and presented through our website interfaces.

SECTION 13 - CALIFORNIA CONSUMER RIGHTS

California residents have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to Know what personal information is collected, used, and disclosed
  • Right to Access personal information
  • Right to Delete personal information, subject to legal exceptions
  • Right to Correct inaccurate personal information
  • Right to Opt Out of the sale or sharing of personal information
  • Right to Limit the use of sensitive personal information
  • Right to Non-Discrimination for exercising privacy rights

We do not sell personal information and do not share personal information for cross-context behavioral advertising without consent.

SECTION 14 - CALIFORNIA TRACKING & CONSENT (CIPA-Safe)

We do not allow analytics tools, session monitoring technologies, pixels, or similar tracking technologies to operate unless a user has provided affirmative consent through our consent management platform.

Non-essential tracking technologies are disabled by default and only activated after consent is provided. Users may withdraw consent at any time.

SECTION 15 - EXERCISING CALIFORNIA PRIVACY RIGHTS

California residents may submit a privacy request by contacting us using the information below. We may require verification of identity before processing requests.

Authorized agents may submit requests on behalf of consumers as permitted by law.

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SECTION 16 - CONTACT US

For questions about this Privacy Policy or privacy rights, please contact:

ROYCE' Chocolate / ROYCE' Confect USA

  • Email: info@roycechocolate.com
  • Mailing Address: 43-27 Vernon Blvd, Long Island City, New York, United States 11101.