Here at ROYCE’, we hold ourselves to a higher standard when it comes to sourcing quality ingredients and crafting quality chocolates for you to enjoy. For as much as we put into the process of making these delicious products, it would be wasted if the product wasn’t fresh by the time it made its way to you. It is for this reason that we leverage a premium delivery method, so your chocolate is as naturally fresh when it gets to your doorstep as possible. This type of premium delivery comes with an added cost, but we truly believe it’s worth it when you consider what goes into it, and how effective it is at maintaining the product’s freshness. For starters, all products are carefully packed inside a special insulated container and packed with dry ice. It’s important to remember that many of our products are perishable and require refrigeration, so the dry ice is a key component for ensuring the integrity of the product. Please use extra caution in handling the dry ice once your package arrives. After everything is carefully prepared for shipping, it is sent to the recipient's address using an expedited method to ensure it arrives as quickly (and fresh) as possible.
ROYCE' Confect USA works with a third party organization, FedEx/PeriShip, for deliveries of online orders. Therefore, we are not responsible for packages that are delayed or have been lost in transit.
If your shipment does not arrive as scheduled, please call FedEx/PeriShip directly at 1-800-463-3339.
Here’s a few other things you should know about our premium shipping:
I. Delivery Estimate
In order to ensure excellent quality of the chocolates, our items are shipped via FedEx/PeriShip and with dry ice. We strongly recommend placing the order online a week before desired receipt date. Please expect shipment delays due to the busy holiday season or extreme weather conditions.
Kindly refer to the table below for delivery estimate of online purchase:
Completion of Online Order —> Delivery Estimate
Sunday —> Wednesday
Monday —> Thursday
Tuesday —> Friday
Wednesday —> Tuesday
Thursday —> Tuesday
Friday —> Wednesday
Saturday —> Wednesday
The chocolates are shipped via FedEx/PeriShip from Monday to Wednesday and deliveries are made from Wednesday to Friday. Please be advised there is no weekend delivery service. Tracking information will be sent as soon as the shipping label is created and the order has been processed and completed. Please be ready to receive the shipment within 48 hours after receiving the tracking number.
We only ship to residential and business addresses except P.O. Boxes, APO, or FPO addresses. ROYCE’ Confect USA ships to the Continental United States only.
Packages will arrive with a "PERISHABLE" label on the box. Please make sure to open your package immediately as soon as you receive it. This is to ensure excellent quality of our confections.
III. Dry Ice
The chocolates will arrive frozen in a box containing dry ice. Handle dry ice with thick gloves as it can cause serious injury if touched with bare hands or skin. Do not eat or consume dry ice. To dispose extra dry ice safely, allow the dry ice to evaporate inside an open container beyond the reach of children and pets.
Our chocolates are frozen to guarantee freshness of the products. Please defrost the chocolates in the refrigerator for 12 hours before consumption.
ROYCE' Confect USA is not responsible for packages that have been delivered but not received, and for packages that have been received but not opened in a timely manner.
IV. Refunds or Exchanges
All of our confections are perishable, therefore, all purchases will be final and non-refundable. There will be no refunds nor exchanges for packages that have been lost in transit or for shipments that have been delayed due to weather-related issues or during the busy holiday season. ROYCE’ Confect USA is not liable for incorrect order information provided by the customer.
Lost or stolen packages that have been confirmed delivered to the recipient's address by our third party delivery partner, FedEx/PeriShip, cannot be refunded nor exchanged. ROYCE' Confect USA is not responsible for online delivery packages in-transit.
Order cancellations or modifications such as change of delivery address or order quantity require a 48-hour notification. Please contact us directly to cancel or modify online orders by email at email@example.com.
V. Peak Seasons
Due to the high amount of online orders placed over holidays such as New Year’s Day, Valentine’s Day, Thanksgiving Day, and Christmas Season, we will automatically stop accepting orders for a given delivery date depending on the volume. We only want to provide excellent customer service and ensure timely delivery without expected delays.
We strongly recommend that you place your orders online ahead of time to ensure timely delivery of the package during the busy holiday season.
VI. Photo Use and Product Resale
Please do not use any of our copyrighted material without permission. Resale of our products by unauthorized parties is strictly prohibited. ROYCE’ Confect USA reserves the right to be the sole official authorized distributor of ROYCE’ Chocolates in the United States.
VII. Same-Day Delivery Services
We offer same-day delivery and pick-up services in some of our boutiques through special e-boutiques and the third party apps of Chowbus, Postmates, Seamless, Grubhub, and Uber Eats:
New York City:
Direct E-Boutique For In-Store Pick-Up Only for ROYCE' Chocolate in Bryant Park (click here)
Direct E-Boutique For In-Store Pick-Up Only for ROYCE' Chocolate in Westfield World Trade Center (click here)
Direct E-Boutique For In-Store Pick-Up Only for ROYCE' Chocolate at Mitsuwa Marketplace in Edgewater (click here)
Direct E-Boutique For In-Store Pick-Up Only for ROYCE' Chocolate at 251 Newbury Street (click here)
Direct E-Boutique For In-Store Pick-Up Only in The Shops at North Bridge (click here)
Direct E-Boutique For In-Store Pick-Up Only at Mitsuwa Marketplace in Arlington Heights (click here)
Direct E-Boutique For In-Store Pick-Up Only for ROYCE' Chocolate at Westfield Southcenter Mall (click here)
San Francisco: Postmates
Our California boutiques in various locations of Mitsuwa Marketplace also have same-day delivery services through some third-party delivery apps:
Torrance Del Amo: Uber Eats
As a reminder, we at ROYCE' Confect USA are not responsible for items that are not delivered or orders not received that were purchased through the third party delivery apps of Chowbus, Postmates, Seamless, Grubhub, and Uber Eats.